Billing support and rebills cancellation



Billing support

support mail - support@extrememembers.com

Or post trouble ticket below.


If you have problems with playing video or you want to cancel your membership,
please, fill in and send us Customer Service form
with problem description which is placed below.


Customer service form


Name
E-mail address*
Transaction ID
Username
Password
Select paysite:

Enquiry select *
Site access (password) problem
Cancel membership
Video downloading problem
Other
Message *
   
E-mail
"; } if (empty($question)) { $error .= "Not correct field: Message
"; } if ($error) { echo "
$error
"; echo "
back
"; exit; } $subject="$domain: $subject TicketID: $id"; $body="TicketID: $id Name: $username E-mail: $mailfrom subs: $subs username: $username password: $password site: $domain subject: $subject Message: $question"; $body=convert_cyr_string (stripslashes($body),w,k); $subject=convert_cyr_string (stripslashes($subject),w,k); $sucess = mail($mailto, $subject, $body, $headers); if ($sucess) { echo "
Thanks. Yor request has been sent.


"; echo "
back
"; } } ?>


Username and password trouble shooting

1. Please make sure your login and password were entered correctly. Pay attention that both of them are case sensitive. We recommend copying and pasting your login and password. You can fill form above and we'll sent your login and password to you.

2. If you have just signed up and your login is not working, please wait 5 minutes for the login to activate. If you still have troubles getting in afterwards, send us a trouble ticket from this page and we will deal with your issue as soon as possible.
Video clips trouble shooting

Problem description: When clicking on the link of video clip the Windows Media Player (RealPlayer or another default video player) appears and asks for password and/or the downloading process stops.

Solution: Perform right-click on the link of the video clip and then choose 'Save Target As...' option. Then open video clip with Windows Media Player (or another default video player) upon downloading complete.

Problem description: Windows Media Player (or another default video player) does not run downloaded video clip.

Solution: You should have Windows Media Player (http://www.microsoft.com/windows/windowsmedia/download/) installed to play WMV files.
To play AVI files, you need to have the freeware DivX codec pack downloaded and installed: http://www.divx.com/divx/download/ for PC users
and http://www.divx.com/divx/mac/ for Mac users.